Stratus Comfort Inc. ("Stratus") is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how Stratus collects, uses, discloses, and protects personal information in accordance with applicable laws. Throughout this policy, "Stratus" refers to Stratus Comfort Inc.
This Privacy Policy applies to Stratus’ website, applications, platforms, and all related products and services (collectively, the "Services"). It applies to all users of the Services, including customers, customer employees, and end users.
The purpose of this Privacy Policy is to inform you about how Stratus collects, uses, handles, and safeguards personal information.
By providing your personal information and/or using Stratus’ Services, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree with this policy, you do not have authorization to use Stratus’ Services.
Stratus collects personal information through various means, including information actively provided by users and data generated through use of Stratus’ Services.
The types of personal information that may be collected through the use of Stratus’ Services or in connection with user interactions include:
Stratus may also encounter personal information within customer systems during the course of delivering its Services.
Stratus may use personal information for purposes such as:
Stratus may collect voice recordings for the purposes of ensuring accuracy, monitoring the quality of staff performance, enforcing Stratus’ rights, investigating and resolving complaints, identifying training needs, and detecting, investigating, and preventing unauthorized activity or misconduct.
Stratus may also use metadata, aggregate, or anonymized information that is not linked to identified individuals for purposes such as improving service capabilities, enhancing the user experience, and managing operational risks.
Stratus does not share personal information with third parties except as described in this Privacy Policy. Personal information may be disclosed in the following situations:
Stratus may engage service providers outside of Canada. While these providers are bound by appropriate safeguards, information may be subject to the laws of their jurisdiction.
Stratus’ website uses cookies and similar technologies to collect technical and usage information. These technologies allow Stratus to recognize user preferences, enhance user experience, and support website performance and analytics.
Information collected through these technologies may include access times, browser type and version, device characteristics, IP address, and pages visited. This data is anonymized and used for internal operational purposes.
Stratus uses the following types of cookies:
Most web browsers allow users to configure cookie preferences. If you choose to disable or block cookies, certain features of Stratus’ website may become unavailable or not function as intended.
Stratus takes reasonable precautions to safeguard personal information against loss, unauthorized access, disclosure, or modification. These precautions include administrative, technical, and physical controls that are appropriate to the size and scale of the organization, the nature of its operations, and the sensitivity of the information involved.
Stratus cannot guarantee that unauthorized third parties will never be able to defeat its security measures or use personal information for improper purposes. In the event that information under Stratus’ control is compromised as a result of a security breach, Stratus will take appropriate steps to investigate the matter, notify affected individuals as required by law, and implement corrective measures where necessary.
Stratus retains personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Once personal information is no longer needed, Stratus securely disposes of it.
Accessing Information
You may request access to or correction of your personal information by contacting us using the contact information provided below. Stratus will respond in accordance with applicable legal requirements.
Stratus may revise this Privacy Policy periodically. Any changes will be posted on our website and become effective upon posting. We encourage you to review this policy regularly.
Stratus Comfort Inc.
PO Box 30042
Downsview RPO
North York, ON M3J 3L6
Email: privacyofficer@stratuscomfort.com
Effective Date: August 13, 2025